Terms & conditions

Online Content Terms and Conditions of Use

The CapRescue website (this Website) is owned and operated by Capricorn Helicopter Rescue Service ABN 35 071 728 295 (CapRescue).

Some content on this Website may be owned by other companies who are related to CapRescue. Capricorn Helicopter Rescue Service has been provided with permission from those related companies to use that content on this Website.

By using or accessing the online content on this Website (the Online Content) you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use the Online Content.

1. Governing law
CapRescue controls and operates this Website from its offices within Australia. These Terms of Use are governed by the laws of the State of Queensland. You and Capricorn Helicopter Rescue Service agree to submit to the non-exclusive jurisdiction of the courts of Queensland. If you choose to access this Website from another location, you are responsible for compliance with applicable local laws.

2. Revisions to Terms of Use
Capricorn Helicopter Rescue Service may revise or amend these Terms of Use at any time at its absolute discretion by posting revised terms on this Website. Any revisions will be effective once they are posted on this Website. By continuing to use this Website after any revision becomes effective, you agree to be bound by the revised Terms of Use.

If any part of these Terms of Use is found to be unenforceable, the remainder of these Terms of Use will remain in full force and effect.

3. Website contents, ownership, and use restrictions
The material on this Website is protected by copyright under the laws of Australia and other countries through international treaties.

Unless otherwise indicated (except for information sourced directly from or through links to third party websites) all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this Website including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by CapRescue and its related companies.

4. Information from and advertising and links to third party websites
This Website may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of CapRescue and CapRescue is not responsible for the contents of any such information or website. CapRescue provides such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by CapRescue.

You rely on such information or websites entirely at your own risk.

Please refer to the relevant third party websites for all information regarding the third parties’ products and/or services. Third parties are solely responsible to you, subject to their conditions, for all issues relating to their website including information, goods, services, warranties, prices and the delivery of any goods or services you purchase on the third party website.

5. Personal, non-commercial use
Permission is granted to display, copy, distribute, download, and print in hard copy portions of this site solely for the proper and reasonable purposes of:
(a) using this Website as a shopping resource and/or purchasing products from CapRescue;
(b) making a donation to CapRescue.

You must not, without CapRescue’s prior written permission, exploit any of the Online Content for commercial purposes or other purposes that are not expressly permitted under these Terms of Use.

6. Prohibited conduct
You are not authorised, without the prior written permission of CapRescue, and any other owner of rights in the relevant Online Content that you access via this Website, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content.

No trademark (whether registered or otherwise) that is contained on this Website or otherwise used by CapRescue may be used without the prior, specific, written permission of CapRescue or of the owner of that trademark.

7. Use of your feedback
You grant CapRescue an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this Website or otherwise provide to CapRescue from the time you authorise it to be sent. You agree that CapRescue can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.

8. General prohibitions
You must not upload, post, transmit or otherwise make available through this Website any material which:
(a) violates or infringes the rights of others (including their privacy and intellectual property rights);
(b) is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
(c) encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law;
(d) restricts or inhibits any other user from using the site;
(e) affects the functionality or operation of the site or its servers or the functionality or operation of any user’s computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); or
(f) breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require CapRescue to take remedial action under any applicable industry code.

9. Disclaimer
CapRescue is providing the online content on this Website on an ‘as is’ basis and use of this content is at your own risk. CapRescue and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Website (including in relation to any products). To the extent permitted by law, CapRescue and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents will not be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Website.

10. Indemnity
You agree to indemnify and keep CapRescue indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by CapRescue and/or any of its related companies in connection with your use of this Website, your breach of these Terms of Use or your breach of any rights of third parties.

11. Online store – General
Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

12. Raffle Tickets
By purchasing raffle tickets online, you (“the Ticket Buyer”) agree to the following terms and conditions:
Purchases made utilising a credit card are final, non-refundable and not disputable. Where there has been an unauthorised use of a buyer’s credit card, and the unauthorised nature of that use can be proven, then the payment will be refunded, unless it has already been credited to the relevant Client Organisation.

The Ticket Buyer must be at least 18 years of age to purchase a ticket in this raffle.
Raffle ticket purchases external to Australia are NOT permitted.
Raffle ticket numbers will be sent by email or text.
Any disputes about the raffle must be directed to [email protected].

13.1 Refund Policy – Merchandise
Every purchase helps keep CapRescue flying. We appreciate your support and hope that you love what you have ordered from us!

If you are not entirely happy with your purchase, or if there is an error with your order, please contact us at [email protected] to arrange a refund or exchange. Please have your receipt on hand so that we can easily identify your order.

Please note that for returns due to change of mind additional shipping charges will be incurred.

13.2 Refund Policy – Event Tickets
Every purchase helps keep CapRescue flying – we appreciate your support.

Tickets are sold on the condition that purchasers are not entitled to a refund or exchange of their ticket in any circumstances. In some instances, you may be permitted to transfer tickets to another person with prior permission from CapRescue. Please contact [email protected] for more information.

14. Delivery
Orders will be shipped on weekdays within 72 hours after receiving your order. We’ll use the most efficient shipping option to get your delivery to you.

Your signature may be required on delivery. If you aren’t available to collect your order, the carrier will leave a notification for you. Please get in contact with the carrier as stated on their notification within the suggested time frame to avoid your order being returned to the warehouse.